Practice Gallery at Oakleigh Dental Practice Halesowen

THE OAKLEIGH DENTAL COMPLAINTS PROCEDURE

We try at all times to give you the best possible service. If you feel we have not provided the best service possible, please let us know and will respond to your concerns in a caring and sensitive way.

  1. If you are concerned with your dental treatment or do not understand something the dentist has told you, please discuss this with them or with any of our team. Our dentists try wherever possible to describe your treatments in a way you can understand.
  2. Our practice manager is our designated Complaints Manager. Please speak or telephone to discuss your concerns. If you need somewhere more private to discuss your concerns rather than at the reception desk, please ask and we will be more than happy to oblige.
  3. Written or e-mailed complaints will normally be acknowledged within two working days and a full response/explanation will be given within ten working days. Proper and comprehensive records are kept of any recorded complaint.
  4. If you are not satisfied with the result of our procedures then a complaint may be made to the independent Dental Complaints Service.
    Contact The Dental Complaints Service Logo
    Tel: 08456 120 540.
    E-mail: info@dentalcomplaints.org.uk.
    Website: www.dentalcomplaints.org.uk.
  5. Furthermore you have the right to check our team's registration status, or to follow up your concerns further, on the General Dental Council website: www.gdc-uk.org.

A full copy of our complaints procedure is displayed in our reception area and copies are also available on request.

Visit us?

Oakleigh Dental Practice,
103 Spies Lane,
Halesowen,
West Midlands,
B62 9SS.

Call us?

TEL: 0121 421 4199

Opening Times

Monday: 9:00am - 5:30pm
Tuesday : 9:00am - 5:30pm
Wednesday: 9:00am - 5:30pm
Thursday : 9:00am - 5:30pm
Friday : 9:00am - 5:30pm

We are closed for lunch every day between the hours of 1:00pm and 2:00pm.